Privacy Policy

Last updated: [DATE]

Template only — review and adapt this with a qualified adviser before publishing. Replace every [bracketed] item with your real details. If you handle personal data of UK/EU customers you have obligations under UK GDPR / the Data Protection Act 2018.

This policy explains how [COMPANY NAME] ("we", "us", "Puzzle Metrics Utilities") collects and uses your personal information when you use our website or request a quote for business utility services.

Who we are

[COMPANY NAME], [registered address]. Company number [XXXXXXX]. For any privacy questions, contact us at hello@puzzlemetrics.online or [phone].

What we collect

Contact details you submit (name, business name, email, phone).
Information about your current utility supplier and usage that you choose to share.
Basic technical data from your visit (e.g. IP address, browser type) if you use analytics.

How we use it

To prepare and provide the quote or brokerage service you requested.
To contact you about your enquiry and, where relevant, your contract renewals.
To meet our legal, regulatory and record-keeping obligations as a utility broker.

Our lawful bases are typically your consent, and our legitimate interest in responding to enquiries and providing our service.

Sharing your information

To arrange or compare contracts we may share relevant details with utility suppliers we work with, including [UDPower, Jellyfish, Switch]. We only share what is needed and we do not sell your personal data.

How long we keep it

We keep your information only as long as needed for the purposes above and to meet legal requirements, then delete it securely. [State your retention period.]

Your rights

You can ask to access, correct, or delete your data, or object to certain processing. To exercise these rights, contact hello@puzzlemetrics.online. You can also complain to the Information Commissioner's Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version will always be posted on this page.