Terms of Service

Last updated: [DATE]

Template only — have these reviewed by a qualified adviser before publishing, and make sure they reflect how you actually charge and operate as a broker (including any commission disclosure requirements that apply to you).

These terms apply to your use of the [COMPANY NAME] website and any brokerage services we provide. By requesting a quote or using our service, you agree to these terms.

Our service

Puzzle Metrics Utilities is a business utility brokerage. We compare, arrange and help manage utility contracts on your behalf with the suppliers we work with. We are not a utility supplier; the supply contract is between you and the chosen supplier.

Quotes and no obligation

Quotes we provide are indicative and subject to supplier acceptance and the supplier's own terms. Requesting a quote places you under no obligation to proceed.

How we are paid

[Explain clearly how you are remunerated — e.g. commission paid by the supplier, and/or fees payable by you. Disclose this plainly; transparency about broker commissions is expected and, in some sectors, required.]

Your responsibilities

Provide accurate information about your business and current contracts.
Ensure the person requesting a quote is authorised to do so on the business's behalf.
Review any supplier contract carefully before signing — you enter into it directly with the supplier.

Authority and consent

We will only act on your behalf where you have given clear authority to do so. We will not enter into, renew, or sign any contract without your genuine, informed consent.

Liability

We provide our service with reasonable care and skill. To the extent permitted by law, we are not liable for supplier decisions, supplier pricing changes, or losses outside our reasonable control. Nothing in these terms excludes liability that cannot be excluded by law.

Complaints

If you are unhappy with our service, contact us at hello@puzzlemetrics.online and we will aim to resolve it promptly. [Reference any applicable ombudsman or dispute scheme that covers you.]

Governing law

These terms are governed by the laws of [jurisdiction], and disputes are subject to its courts.

Contact

[COMPANY NAME], [registered address]. Company number [XXXXXXX]. Email hello@puzzlemetrics.online · Phone [phone].